DoorDash

Introduction

Introduction

Growth optimisation for the biggest food delivery app in the US.

Growth optimisation for the biggest food delivery app in the US.

Year

2025

Industry

Food delivery

Role

Competitor analysis, design lead, design system

Stages

Find, shape, cut, launch

Key results

Key results

+$200M

ARR

-3%

Cancellations

Find

Find

To keep the specific optimisations we delivered with the DoorDash team confidential, this page covers the overview of adjustments only.

Cut

Cut

Facets polished to shine bright. Each adjustment traces back to a point in the funnel we were trying to move.

Starting point

The app welcomes everyone from the start, customers new and old, offering the best path for each.

Search

It makes it easy to find what you are looking for inside the app.

Account

The app helps users get back to their data and keep it open.

Welcome

New users are welcomed with a starting offer and useful tools.

Order

The order overview provides all the context needed to make the final call.

Role

Role

Key milestones

Competitor analysis

Lead

Design

Design principles

Design execution

Lo-fi

Design system

Hi-fi

Prototype

To maintain confidentiality around the specific optimisations delivered with the DoorDash team, this page covers the overview only. Results may differ from the client’s official stance.